Location: Athens (Nea Ionia)
Department: IT
We’re looking for an Applications Support Engineer to join our IT team and ensure the smooth operation of our business-critical applications.
The Role
You’ll be responsible for the day-to-day support, monitoring and improvement of the company’s applications (ERP, CRM, Payroll, HRMS, WMS). Acting as the first point of contact for users, you will troubleshoot issues, manage tickets and collaborate with internal teams and external partners to ensure seamless system performance.
Key Responsibilities
- Provide 1st level support for business applications and manage requests through a ticketing system
- Follow up on vendor activities to ensure timely and accurate delivery of solutions
- Assist in upgrades, enhancements and continuous improvement initiatives
- Maintain basic documentation and contribute to process optimization
- Collaborate with internal stakeholders and external vendors for system stability
Requirements
- Degree in Computer Science or a related field
- 3–5 years of experience in Application Support / IT Support roles
- Strong understanding of incident management, ticketing and escalation processes
- Familiarity with business systems (ERP, CRM, Payroll, HRMS or WMS)
- Good knowledge of SQL (T-SQL) and Excel for troubleshooting and analysis
- Very good command of English
- Comfortable with collaboration and productivity tools
Nice to Have
- Experience with systems such as Soft1, Pylon or Employee Self Service
What We’re Looking For
- Analytical and problem-solving mindset
- Strong communication and user support skills
- Team-oriented attitude with a proactive approach
- Attention to detail and ownership mentality
- Willingness to learn and improve systems continuously
Why Join Us
- Stable and evolving IT environment
- Opportunity to work on critical business applications
- Hands-on experience with enterprise systems
- Collaborative and supportive team culture
The selection process follows the principles of fairness, equal treatment and non-discrimination, applying consistent, role-related evaluation criteria. Application data is processed in accordance with Archeiothiki’s Personal Data Protection Policy for Candidate Employees