At the 8th InsurTech Conference, Archeiothiki participated in an exclusive fireside chat focused on the real-world impact of Artificial Intelligence on insurance operations.
Vangelis Karelis, MBA, Chief Technology & Information Officer at Archeiothiki, joined Achilleas Sdrakas, General Manager – Operations at Ethniki Asfalistiki, in a discussion moderated by journalist Panagiotis Marketos. The conversation explored how AI-driven document automation is transforming claims management and redefining customer experience in the insurance sector.
During the discussion, Achilleas Sdrakas highlighted the tangible operational improvements achieved through AI adoption:
“Our customers used to wait at least 7 days—sometimes even up to 12 or 14—for their claims to be processed. Now, we settle claims on the same day and pay next day. This unexpected speed pleasantly surprises our customers. We are reshaping our long-standing reputation for the better, with speed on claims management becoming our hallmark.”
Reflecting on the collaboration, Vangelis Karelis emphasized the strategic importance of delivering measurable results through trusted partnerships:
“The successful collaboration with Ethniki Asfalistiki is a ‘vote of confidence’ for Archeiothiki. It helps us continue our path, which is to be the partner of choice of more and more high-tech enterprises who are introducing AI in document-related processes and workflows.”
The fireside chat demonstrated how AI-powered Intelligent Document Processing can move beyond experimentation and deliver immediate, customer-visible value, positioning automation as a core driver of operational excellence in insurance.
Through its participation in the 8th InsurTech Conference, Archeiothiki reaffirmed its commitment to enabling insurers to achieve faster processing, higher accuracy, and improved customer trust through applied AI solutions.