Location: Athens
Department: Operations & Logistics
Archiothiki S.A. is a strategic partner in Information Management, collaborating with numerous companies and organizations across Greece.
With a steady growth rate and more than 550 employees, our company is seeking a Customer Operations Support Associate.
The candidate will be responsible for monitoring and managing a wide range of customer requests, preparing regular reports, and coordinating communications with internal departments to ensure optimal customer service.
Key Responsibilities:
- Handling customer requests received through all platforms and email.
- Daily communication with customers to address their needs.
- Managing tasks according to the Service Level Agreements (SLAs) of each client.
- Preparing reports for the Operations and Logistics department.
- Managing correspondence.
- Collaborating with other departments and providing daily support to the Sales team.
Requirements:
- Bachelor’s degree (or equivalent) from a recognized institution.
- Excellent computer skills, including ERP software proficiency.
- Previous experience in a similar role within a commercial company is considered an asset.
- Excellent communication and organizational skills.
- Team-oriented mindset and strong collaboration skills.
Why Join Us:
- Competitive compensation package.
- Private health insurance.
- Pleasant and supportive working environment.
- Career development opportunities.
The selection process follows the principles of fairness, equal treatment and non-discrimination, applying consistent, role-related evaluation criteria. Application data is processed in accordance with Archeiothiki’s Personal Data Protection Policy for Candidate Employees.