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Records Management

Our Records Management services deliver complete control over your documents throughout their entire lifecycle. Files are barcoded and accessible through an online system, with scan-on-demand and physical delivery services provided within agreed SLAs. All processes are secure, auditable, and designed to ensure fast, reliable access to your records whenever needed. 

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Documents Intake and Registration

  • Registry Creation (folder or document level): Comprehensive registration of physical or digital records at folder or individual document level for traceability.
  • ArcWiz® Data Entry and Indexing: Fast, accurate data capture and classification using our proprietary ArcWiz® technology for seamless indexing.

Electronic Indexing and Barcoding  

  • Barcode Label Application: Precise barcode tagging of documents and containers for real-time tracking and error-free retrieval.
  • Metadata Entry and Verification: Detailed metadata entry and multi-level verification to enhance searchability and data accuracy.

OnDemand Document Retrieval

  • Scheduled Physical Retrieval: Reliable, scheduled delivery of requested documents to your site, aligned with your operational needs.
  • Emergency Retrieval: Rapid-response service for urgent access to critical physical records at any time.
  • Electronic File Delivery: Secure digital delivery of scanned documents directly to your inbox or document management system.

Secure Document Lifecycle Management

  • Final Exit Retrieval (box / folder): End-of-term return of stored boxes or folders to the client, with full documentation.
  • Complete Exit and Handover Processes: Full project conclusion including inventory reconciliation and return or destruction.

Archiving Services

The process of organizing, storing, and preserving paper (physical) documents for future retrieval and protection. It includes:

  • Document Categorization
  • Labelling and Coding
  • Storage
  • Index or Database Registration
  • Access Management and Security
  • Retention Policy

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Certified and secure destruction of confidential documents and media, ensuring compliance with data protection regulations and complete information disposal.
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Customized storage solutions for non-standard materials that require specific handling, formats, or environmental conditions.
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Offsite Documents Storage
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Secure, purpose-built off-site facilities and storage processes for the long-term storage of physical business records, ensuring protection, confidentiality, and easy access when needed.
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